Technical Support

Professional support services for enterprise deployments and technical assistance.

Priority Support

$250
per month (5 hours)

Get priority technical support with direct communication and custom solutions.

  • •Priority response time
  • •Direct communication channel
  • •Custom solution development
  • •Performance optimization
  • •Configuration assistance

Server Setup

$25
per server

Complete server setup and configuration service for your proxy farm.

  • •Complete installation
  • •System configuration
  • •Testing and validation
  • •Documentation provided
  • •Basic training included

Modem Support

$25
per hour

Expert troubleshooting and configuration for your 4G modems.

  • •Hardware troubleshooting
  • •Firmware updates
  • •Configuration optimization
  • •Mode switching assistance
  • •Performance tuning

Payment Methods

We accept multiple payment methods for your convenience.

Visa / Mastercard
Paysend.com
KoronaPay
Fin.do
YooMoney

Support Policy

Included Support

Each license includes basic support during the initial setup period. After the included period ends, support is provided on a best-effort basis when time permits.

Premium Support

For guaranteed response times and priority assistance, consider our Priority Support package at $250/month for 5 hours of dedicated support time.

Additional Services

  • License upgrades: Minimum $25
  • Server/VPS re-setup: $25 each
  • Modem troubleshooting: $25 per hour (minimum 1 hour)

Response Times

  • Priority Support: Within 4 hours during business hours
  • Standard Support: Best effort, typically within 24-48 hours
  • Community Support: Available through documentation and forums

Contact Information

For technical support, sales inquiries, or general questions, please contact us through our preferred communication channels:

Before Contacting Support

  • Check our comprehensive documentation
  • Review the FAQ section
  • Search our technical blog for similar issues
  • Try the demo version to test compatibility

What to Include in Your Request

  • Your license information
  • System specifications
  • Modem models and quantities
  • Detailed description of the issue
  • Any error messages or logs